
I am a communications professional with 15 years’ experience developing content for diverse audiences. I write and edit a range of internal and client-facing material, including B2B websites and marketing collateral; on-boarding and educational modules; medical and technical documentation; and deep-dive research and reporting.
I’m particularly passionate about accessibility, inclusion, and user experiences. I have worked for universities, publishing houses, nonprofits and small businesses, and multinational companies such as Costco, Canon, and Amazon. No matter the industry, my strengths are my focus on the customer, a highly collaborative spirit, and my ability to distill complex information into clean, compelling copy.
I am always looking for more of the kind of knowledge that will help me understand how the world works and how I can better contribute.
These are some of the things that inspire me at work — and in the world.
Intersectionality Matters
Dr. Kimberlé Crenshaw hosts this podcast from UCLA’s African American Policy Forum. A legal scholar and civil rights powerhouse, Dr. Crenshaw is most well known for developing the concept of intersectionality and using it in her work on Critical Race Theory.
Race After Technology
Dr. Ruha Benjamin’s work is the perfect amalgamation of academic social theory with real-world, social justice ethos. A Princeton professor, she founded the Ida B. Wells Just Data Lab to study to “rethink and retool the relationship between stories and statistics, power and technology, data and justice.”
Weapons of Math Destruction
Mathematician and data scientist Cathy O’Neil knows a lot about algorithms. She has a PhD in mathematics from Harvard and has worked in finance, tech, and academia. She also launched the Lede Program for data journalism at Columbia University and founded ORCAA, an algorithmic auditing company. In this book, which won the Euler Book Prize and was longlisted for the National Book Award, Dr. O’Neil employs some of the mathematical models used today to highlight three key problems: Generally, algorithms are unregulated, they’re uncontestable (even when they’re wrong), and they can “reinforce discrimination–propping up the lucky, punishing the downtrodden, and undermining our democracy in the process.”
Atomic Habits
Good intentions aren’t enough to create change. We need mechanisms, systems that put our good intentions into action. This bestselling book by James Clear has been a constant companion as I work toward building better systems in my personal and work life. As he says, “We do not rise to the level of our goals. We fall to the level of our systems.” Ouch, but in a good way.
Don’t hesitate if given the opportunity to work with Jhana! As a veteran writer/editor myself, I know when I’m working with top-notch talent, and Jhana is one of the best. She is highly collaborative and able to refine first-draft thoughts and notes into clear, well-developed prose that lets our mission and achievements shine through. Based on three years of work together, I highly recommend her! ~ Victoria Bergsagel, President, Architects of Achievement